Reputation, ESG and Public Accountability

For organisations that need to communicate responsibly when scrutiny, reporting or stakeholder expectations increase.

Display of ESG Narrative Starter Pack including a black box with white text, a beige bag with text, a green workbook, a green tumbler, and three cards, all related to environmental, social, and governance topics.

ESG Narrative Starter Pack

You are doing ESG, impact or accountability work, but you do not yet have a clear way to explain it.

What we do
We help turn your ESG or impact activity into a credible narrative.

What this involves
This service is for SMEs, family businesses and organisations that need to explain their ESG, sustainability or social impact work without sounding inflated or vague. We review what is already being done, identify the strongest proof points and shape a clear narrative for clients, funders, auditors, partners or stakeholders.

Why it matters
The purpose is to make your ESG or impact work easier to understand and trust. It helps you avoid vague claims and gives stakeholders a more accurate picture of what you are doing.

Price range
R15,000 – R40,000
Pricing may vary based on project scope, complexity, duration and urgency.

Businesswoman examining a reputation and risk communication audit report at her desk, with a laptop, coffee mug, and risk heat map chart, in an office with a city skyline window.

Reputation and Risk Communication Audit

You suspect that your public communication may be creating confusion, doubt or unnecessary risk.

What we do
We review your messaging, profiles, website and stakeholder-facing material for weak points.

What this involves
This is a diagnostic review of how your organisation or leadership is likely to be read by outsiders. We look for mixed messages, missing context, unsupported claims, outdated language and areas where silence or vagueness may create reputational risk.

Why it matters
The purpose is to spot problems before they become harder to fix. It gives you a clear view of where your communication needs to be stronger, more consistent or more carefully handled.

Price range
R12,000 – R30,000
Pricing may vary based on project scope, complexity, duration and urgency.

Two men in business suits sitting at a table with reports and notebooks, discussing an annual report and impact narrative for their organization.

Annual or Impact Report Narrative

You need to produce a report that explains performance, accountability or impact in a way stakeholders can actually understand.

What we do
We shape the structure, story and language of your report.

What this involves
This service supports the narrative side of annual reports, impact reports, ESG reports and stakeholder documents. We help organise the message, write or edit key sections and make sure the report explains what matters without becoming dense or over-polished.

Why it matters
The purpose is to help the report do more than tick a compliance box. A good report should help stakeholders understand progress, context, decisions, trade-offs and future direction.

Price range
R80,000 – R400,000+
Pricing may vary based on project scope, complexity, duration and urgency.

A man sitting at a desk reviewing crisis communication materials, including a 'Crisis Readiness Messaging' guide, key messages, stakeholder impact map, and a message template. The background shows a window with a cityscape view, and there is a coffee mug and a potted plant on the desk.

Crisis-Readiness Messaging

You know there are issues that could attract scrutiny, but you have not yet prepared the messaging script and holding statements in the event of a crisis.

What we do
We develop core messages, response principles and holding statements.

What this involves
This is a preparation service for organisations that want to be ready before pressure arrives. We help identify likely questions, sensitive areas and communication risks, then prepare language that can guide responses if the issue becomes public or more serious.

Why it matters
The purpose is to reduce panic, delay and inconsistency when pressure increases. It gives leaders a prepared base to work from instead of trying to find the right words in the middle of a difficult moment.

Price range
R10,000 – R25,000
Pricing may vary based on project scope, complexity, duration and urgency.

A woman speaks at a town hall meeting about stakeholder communication review, with a screen displaying key points: that stronger communication improves relationships and impact, including inform, engage, align, and improve. Audience members are listening.

Stakeholder Communication Review

Your communication with clients, funders, partners, staff or other stakeholders feels unclear or inconsistent.

What we do
We review and improve the messages that matter most to particular audiences.

What this involves
This service looks at the communication you use with important stakeholder groups. That may include letters, statements, updates, proposals, reports, website pages or internal messages. We help make the language clearer, more consistent and better matched to the people receiving it.

Why it matters
The purpose is to reduce misunderstanding and improve trust. It helps stakeholders know what is happening, why it matters and what they should expect from you.

Price range
R8,000 – R20,000
Pricing may vary based on project scope, complexity, duration and urgency.

Two men in suits standing at a podium during a public accountability statements presentation. One man is speaking, and a large poster with text about accountability and commitments is behind them.

Public Accountability Statements

You need to explain a decision, position or issue publicly and the wording matters.

What we do
We help draft statements that are careful, credible and easy to understand without ambiguity.

What this involves
This service supports leaders and organisations that need to make a public statement on a sensitive or important matter. We help structure the message, choose language carefully and avoid common mistakes such as sounding defensive, vague or overly scripted.

Why it matters
The purpose is to help you communicate responsibly when people are paying close attention. It gives you a better chance of being understood fairly and reduces the risk of avoidable confusion.

Price range
R7,500 – R25,000
Pricing may vary based on project scope, complexity, duration and urgency.